CSM

Log a churn

Fill this out the same day a client confirms they are leaving. It logs the account and the reason so we can see the pattern across clients.

Account info

Business name

Primary contact

Client email

Filed by

Why they left

What they actually said — their words, not your summary

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This is the most valuable field on the page. The reason chip tells us the bucket. The quote tells us what to fix.

Posts to the churn tracker and alerts the team.

Genio Local · internal tool · do not share this URL with clients

Churn logged